Process for International Replacements:
If the product you purchased has a defect, we can assist in replacing it. To begin that process, we ask that you fill out this form
Additionally, we request that you attach photos of your defective Magic: The Gathering product to this email. Without them, we may be unable to process your order. These pictures should illustrate the way in which the product is defective. Images of UPCs and Production Codes from Booster Packs are also very helpful to our teams.
Once we receive the above information, we will confirm if we're able to offer support for the item. If we can offer support, we will ask you to mail us the defective product (see the Important Notes section), a copy of the sales receipt, and an English Language letter detailing the problem to the following address:
Wizards of the Coast
Attn: Product Replacement
1600 Lind Ave SW, Suite 400
Renton, WA 98057-0707
In the letter, please be sure to include the following information:
First & Last Name
Phone Number (with area code)
Description of the defective product
Production code from any boosters involved (in the box next to the UPC. You do not need to include this if you include the wrappers.)
Incident / Reference number from your email contact
Total Shipping Expense
Our team will include something extra in our return package to cover any shipping expenses you incur during the Product Replacement Process.